Каталог

Help

Welcome to the Cosmetics & Medicine Publishing help page.

Below you will find answers to common questions about digital access, customer accounts, purchases, subscriptions, refunds, withdrawal requests, and support.

How do I access my purchased e-books or e-journal issues?

After purchase, your digital publication becomes available in your customer account.

To access it:

  1. Log in to your Account.
  2. Open My e-Library.
  3. Find the purchased title.
  4. Click READ to open the publication.

An Internet connection is required to read publications through your account.

Do I receive a PDF, EPUB, or downloadable file?

No. Unless expressly stated otherwise on a product page, purchases on this website provide digital access through your account only.

No PDF, EPUB, or other downloadable file is provided.

Will a physical book or magazine be shipped to me?

No. Unless expressly stated otherwise on a product page, products purchased on this website are digital access products only.

No physical book, magazine, or other item will be shipped.

When does my digital access begin?

Digital access begins immediately after your payment is completed.

If you purchase a one-year Online E-Library subscription, your one-year access period begins immediately after payment and continues for one year from the date of purchase, unless terminated earlier under our policies.

Where can I find my purchased titles?

Your purchased titles are available in the My e-Library section of your customer account.

If you do not see a purchased title in your account, please contact us at info@cosmedmedia.com and include your order number.

Can I request a refund?

Refund requests are reviewed under our Refund Policy.

We may approve a refund, exchange, or cancellation in appropriate cases, including duplicate purchases, wrong title or language edition, technical access problems caused by our website, or other good-faith customer service issues.

If a refund is approved, access to the refunded title or subscription will be terminated.

I am an EU consumer. Can I withdraw from my purchase?

EU consumers may have withdrawal rights under applicable law.

However, because our digital content and digital services are provided immediately after purchase, your statutory right of withdrawal may be lost once access begins if you have expressly consented to immediate access and acknowledged that you will lose your right of withdrawal once access begins, to the extent permitted by applicable law.

Please review our Refund Policy for details.

How do I submit a withdrawal request?

If you are an EU consumer and wish to submit a withdrawal request, please visit:

Withdraw from Contract Here

You may also contact us at info@cosmedmedia.com.

Withdrawal requests are reviewed under our Refund Policy and applicable law.

How can I contact you?

You can reach us by email at info@cosmedmedia.com.

For the fastest assistance, please include:

  • your name
  • your order number
  • the email address used for purchase
  • the title or subscription you purchased

Our business address: Cosmetics & Medicine Publishing LLC 3400 Cottage Way, STE G2 #20877 Sacramento, CA 95825 United States

You may also use the contact form on the Contact Us page.

Useful Links