Refund Policy
Last updated: June 24, 2026
This Refund Policy applies to purchases made through the Cosmetics & Medicine Publishing LLC website.
Cosmetics & Medicine Publishing LLC sells digital access to electronic books, electronic journal issues, and Online E-Library subscriptions through customer accounts on our website.
Unless expressly stated otherwise on a product page, products purchased on this website are digital access products only. No physical book, magazine, or other item will be shipped. No PDF, EPUB, or other downloadable file is provided.
Immediate Digital Access
Digital access begins immediately after your payment is completed. Purchased titles and subscriptions are made available through your customer account.
By purchasing digital content or a digital subscription, you may be asked to expressly consent to immediate access before the end of any applicable withdrawal period and to acknowledge that you may lose your statutory right of withdrawal once access begins, to the extent permitted by applicable law.
Refund Requests
We want customers to be satisfied with their purchases. Refund requests for digital access products are reviewed in good faith on a case-by-case basis.
We may approve a refund, exchange, or cancellation where appropriate, including where:
- you purchased the wrong title or language edition;
- you made a duplicate purchase;
- you expected a print book and did not understand that the product was digital access only;
- you cannot access the purchased content due to a technical issue caused by our website;
- the wrong digital title was added to your account;
- another good-faith customer service reason applies.
If a refund is approved, access to the refunded title or subscription will be terminated.
Digital Books and Journal Issues
For individual digital books or journal issues, refund requests are reviewed based on the timing of the request, the reason for the request, whether access has begun, the extent of use, and any technical access issues.
Refunds may be denied where digital access has already begun and the purchased content has been substantially used, except where a refund is required by applicable law.
Online E-Library Subscriptions
For one-year Online E-Library subscriptions, refund requests are reviewed based on the timing of the request, the extent of use, the reason for the request, and any technical access issues.
If a subscription refund is approved, subscription access will be terminated.
Unless expressly stated otherwise at the time of purchase, Online E-Library subscriptions do not renew automatically.
EU Consumers and Right of Withdrawal
Consumers in the European Union normally have a 14-day right of withdrawal for eligible distance contracts.
However, for digital content or digital services provided immediately after purchase, your statutory right of withdrawal may be lost once access begins if you have expressly consented to immediate access before the end of the withdrawal period and acknowledged that you will lose your right of withdrawal once access begins, to the extent permitted by applicable law.
This does not limit any voluntary refund that we may approve as a matter of customer service.
How to Submit a Withdrawal Request
If you are an EU consumer and wish to submit a withdrawal request, you may use our withdrawal request function:
Withdraw from contract here
You may also contact us at info@cosmedmedia.com.
Please include your name, email address, order number, and the title or subscription purchased.
How to Request a Refund
To request a refund, cancellation, or exchange, contact us at:
info@cosmedmedia.com
Please include:
- your name;
- your email address used for purchase;
- your order number;
- the title or subscription purchased;
- a brief explanation of your request.
Refund Processing
If your refund is approved, we will process the refund to your original payment method when reasonably possible.
It may take additional time for your bank, card issuer, or payment provider to process and post the refund.
If a refund is approved, access to the refunded title or subscription will be terminated.
Technical Access Issues
If you experience a technical issue accessing your purchased digital publication or subscription, please contact us at info@cosmedmedia.com.
We may ask for information needed to investigate the issue, such as your order number, account email, browser, device type, and screenshots of any error message.
Future Physical Products
If we offer physical books or other physical products in the future, the product page will clearly state that the item is physical and will identify the applicable shipping and return conditions.
Unless expressly stated otherwise on a product page, purchases made on this website are digital access products only.